FAQ

All appointments can be booked over the phone or through email, we do not do walk ins, all salon services are by appointment only.

Visit or Contact Us page under the Help tab for more info, or you can reach out to us from our messenger app on the bottom right of the screen.

Once you have successfully placed an order, you will receive an order confirmation email containing your order number and a summary of your purchase. 

Once your order has shipped, you will receive another email from us notifying you of this update and it will contain your tracking number.

If no email was received, please email us at orders@tranzitions.ca so that we may provide you with your tracking number and further help if needed. 

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. 

USA orders should receive their shipping confirmation email within 3 -5 business days from the moment the order was placed. 

Canadian and International orders should receive their shipping confirmation email within 5-7 business days from the moment the order was placed. 

If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk mail to ensure the email did not go to this folder. 

If no email was received, please email us at orders@tranzitions.ca so that we may provide you with your tracking number. 

Once you have received your tracking number you can track your order on our Track Your Order Page.

Also on the track your order page if your courier isn't listed please use our "track your order app" under the Help Tab this can make your search easier.

We ship globally and have setup partnerships with many manufactures for production and distribution. This enables us to give you the fastest delivery as possible. Separate tracking numbers will be given for each item that is shipped out from one of our strategic production facilities as many of our products are made to order and are shipped from different locations.

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold.

If fees are charged by customs, they are payable by the recipient.

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.

Dear valued customers,

Thank you for shopping with us!

As you know Covid's situation has put a huge dent in our delivery times, due to lockdowns in different states in the USA, provinces in Canada and internationally.

Some of our warehouses were forced to stop working by the government, while others had to work shifts. USPS, FedEx, Canada Post .. recently announced an overload due to a large number of orders shipped during the Christmas season and in general throughout the year due supply chain issues.

Due to the above problems, shipments may encounter some undesirable problems: no regular updates, slow updates, slow shipping, .. A few orders may be delayed from 7-10 days business days compared to our standard time frame for delivery, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.

We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers, as this is of utmost importance to us. Because of reducing manpower and the number of work shifts, our production time is also affected and is delayed from 3-5 working days. So if your order is still in production, don't worry, we are doing our best to produce and send you the tracking number as soon as possible.

Your support means a lot to us, especially during this time. On behalf of everyone at Tranzitions Organic Salon I sincerely hope you and your loved ones are safe and healthy at this time.

Best Regards,

Tranzitions Organic Salon 

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please note that all our products in the family gift shop are custom made to order and once a order is placed it is very difficult to stop production. The first 12 hours after you placed your order is the most important as we may be able to stop the process.

Please contact our support team at orders@tranzitions.ca to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact our support team at orders@tranzitions.ca for any items that arrived damaged, defective, or the wrong item and also include a photo of the item. Please put in the email subject : Damaged/Incorrect item so we can prioritize your issue.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team at orders@tranzitions.ca for assistance, explaining your reasons for wanting to return it. 

Also in the subject of the email please put: "Want To Return" , so we can prioritize your issue.

We offer a 30 day return policy from date of purchase.

Important Note : That all orders from our Family Gift Shop are custom made to order products and cannot be returned unless they are damaged. You can learn more through our Refund Policy.

Personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our design team to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.